01
Separated transaction states
Payment verification, token generation, allocation and payout are recorded as distinct outcomes.
State-specific evidenceGovernance and operational control
Traceable value. Defined responsibility. Fewer blind spots.
Vend Utility is designed so that operations and finance can follow the same transaction without confusing one system’s result for another.
Control is part of the transaction lifecycle.
Customer experience can remain simple while the operating model preserves the checks required for payment confirmation, vending, settlement, reconciliation and service review.
Tariff · bill · debt snapshot
Amount · channel · reference
Signed event · provider status
Meter · value · token record
Policy · participant accounts
Destination · payout status
Reports · exceptions · audit
02
Role-based access
Operating access is assigned around organisation, programme, property and job responsibility.
Scoped responsibility03
Immutable financial context
Each payment preserves the pricing and allocation inputs used to calculate its financial result.
Reconstructable result04
Idempotent processing
Repeated provider notifications converge on one controlled confirmation path.
One accepted outcome05
Exception ownership
Pending and uncertain outcomes remain visible until the appropriate owner resolves them.
Visible resolution pathHow a transaction is completed
Four checkpoints. One complete transaction.
Every payment keeps one reference as it moves from collection to token delivery, revenue allocation and settlement.
- 01Payment
Money received
Payment verifiedThe exact amount and payment provider reference are confirmed.
- 02Energy
Energy issued
Token deliveredThe correct STS token is generated and delivered for the customer’s meter.
- 03Allocation
Revenue allocated
Agreed split recordedThe collection is divided between the accounts agreed for the programme.
- 04Settlement
Partners paid
Settlement confirmedThe bank or provider confirms that the money reached each destination.
One clear trailOne reference links all four checkpoints.
If one checkpoint is pending, the transaction stays open.
Recommended service reviews
Review the programme as one operating system.
Meter and customer onboarding status
Payment completion and exception volumes
Token generation, delivery, retry and pending cases
Debt recovery and billing outcomes
Payout, settlement and reconciliation status
Security, access and audit events
Support cases and corrective actions
Start a conversation